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This agreement outlines the expectations, policies, and responsibilities for Painting Inline LLC and our clients. Our goal is to provide exceptional craftsmanship, clear communication, and a premium customer experience.

1. Scope of Work

Work will be completed according to the approved proposal, drawings, specifications, and any written change orders. Requests outside the original scope may affect pricing and schedule.

2. Estimates & Change Orders

Estimates are based on the information available at the time of quoting. Hidden conditions or customer-requested changes may require additional labor or materials and will be approved before work proceeds.

3. Deposits & Payments

Residential projects require a 10% scheduling deposit, 50% at project start, and the remaining 40% upon completion. Builder and contractor projects are billed progressively: 30% after priming, 30% after trim, 30% after paint, and the final 10% after punch-list completion unless otherwise agreed. ACH and checks are accepted.

4. Scheduling

We make every effort to meet agreed timelines. Scheduling may change due to weather, site readiness, product availability, drying times, or other trades.

5. Natural Wood & Custom Finishes

Real wood varies naturally in grain, color, density, knots, mineral streaks, and texture. These characteristics are part of its beauty and are not defects. Stains, dyes, and clear finishes absorb differently across each board, so exact color uniformity cannot be guaranteed. Samples represent the overall appearance but every piece will remain unique.

6. Color Matching

We carefully develop custom colors and stain samples to match the desired appearance. Exact duplication of previous finishes, photographs, or samples cannot be guaranteed due to wood species, age, lighting, and material differences.

7. Craftsmanship

Many of our finishes are created by hand and may require multiple applications, adjustments, and testing. We prioritize quality over speed and reserve the right to refine a finish until it meets our professional standards.

8. Existing Conditions

We are not responsible for manufacturer defects, tool marks, dents, scratches, warped materials, glue residue, veneer inconsistencies, previous repairs, or other pre-existing conditions that become visible during finishing.

9. Handling Finished Products

Finished doors, trim, cabinets, furniture, and millwork should be handled carefully during transport and installation. Damage occurring after our work leaves our control is not covered.

10. Site Responsibilities

Clients are responsible for providing reasonable site access, utilities, and a safe work environment. Delays caused by inaccessible work areas or other contractors may impact scheduling.

11. Customer-Supplied Materials

We cannot warranty customer-supplied paints, stains, wood products, hardware, or materials. Performance may vary depending on the products provided.

12. Warranty

Our workmanship is warranted against defects in application or installation. The warranty excludes normal wear, impact damage, moisture intrusion, UV fading, structural movement, improper maintenance, abuse, chemical exposure, and manufacturer defects.

13. Touch-Ups

One reasonable punch-list touch-up visit is included when identified promptly after substantial completion. Additional visits or damage caused after completion may be billed.

14. Photography

Unless requested otherwise in writing, Painting Inline LLC may photograph completed projects for its portfolio and marketing. Personal information and addresses will not be disclosed without permission.

15. Limitation of Liability

Our liability is limited to the value of the contracted work. We are not responsible for indirect, incidental, or consequential damages to the fullest extent permitted by law.

16. Force Majeure

Delays caused by weather, natural disasters, supply shortages, transportation issues, labor disruptions, or other events beyond our control do not constitute a breach of contract.

17. Acceptance

Final payment confirms acceptance of the completed work except for documented punch-list items agreed upon before payment. By approving the proposal, the client agrees to these terms and conditions.

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